Privacy Policy

ACP Professional is part of the ACP, LLC (Acoustic Ceiling Products) family of businesses. ACP, LLC is a product manufacturer and e-commerce company. For a complete list of all ACP, LLC brands, please visit

At ACP, LLC, we respect the privacy of our customers and the importance of the information they entrust to us. We summarize below the basic information policies and practices in place on ACP, LLC websites.

We respect each consumer’s opinion and choice regarding their privacy online and offline. The following policies disclose our information gathering and dissemination practices for our online website,

ACP Professional strives to achieve the highest standards of integrity for every online visitor. When you register at the ACP Professional website, we aim to respect your privacy. This Privacy Policy sets forth how we handle information we obtain from you and learn about you when you visit our website, including:

  • The information we collect;
  • The choices that are available to you regarding how the information is used and to whom it is disseminated;
  • Your rights to access and correct or update your personally-identifiable information; and
  • Our pledge to have reasonable security procedures that are in place to protect the loss, misuse or alteration of information under our control.

If you have any questions or comments about ACP Professional’s Privacy Policy, please contact us at

NOTICE: Information We Collect and How We Use It – ACP Professional collects two types of information about you when you register at our site: personal information (including, by way of example only, your name, address, telephone number and e-mail address) and non-personal, aggregate information (such as information regarding the pages on our site that you have visited and your IP address).

Personally-Identifiable Information – The only personally-identifying information we collect and store about you is the information that you choose to provide to us.

Electronic Mail – We will also gather your personally-identifiable information when you send us an email. We will use this information to respond to your email. We may also use the information to send you notifications about our service.

Sweepstakes and Contests – From time to time, we may request information from you in connection with sweepstakes and contests we offer on our website. Participation in these sweepstakes or contests is completely voluntary; you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. ACP Professional may co-sponsor sweepstakes and contests with other companies, in which case the user’s individual contact and demographic information is likely to be shared with these companies. We will request that these companies maintain the privacy of the registrants’ information. Nevertheless, please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of each and every website that they visit. This privacy statement applies solely to information collected when you visit our website.

Business Partners/Professional Visitors – Business partners and professional visitors requesting access to specialized content areas of this website may be required to provide identifying information. In addition, business partners and professional visitors may be required to submit their Federal Express or UPS account numbers when placing an order on this website.

DoubleClick – We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Sharing Your Information – We may share your personally-identifiable information with companies within the ACP Professional family of companies. We use outside shipping companies to ship all commercial orders, as well as all overnight shipments for consumer orders. If you order from us, we will share your personally-identifiable information with these companies to fulfill your order. We will also share our commercial customers’ Federal Express, USPS and UPS account numbers with these companies in order to fulfill orders. An outside company responds to consumer and commercial requests for additional information about our products. We will share your personally-identifiable information with any such company in order to respond to your request.

Non Personally-Identifiable Information – We collect and use non-personally identifiable information about you in the following ways: At certain points in your visit to the ACP Professional website, our server may send a “cookie” file to your computer. Your Web browser may prompt you to accept this file unless you have set your browser preferences to accept all cookies automatically. Cookies are employed primarily as a service to our customers, to extend the relevance and responsiveness of the ACP Professional site. We may link cookie information with any personally-identifiable information you provide us.

How will use the information I provide? The information we receive allows us to tailor our product offerings and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic mailings from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings from us, please contact us at the address, telephone numbers, Fax number or e-mail above and specify “Do Not Mail” in your communication along with your exact name and address.

We employ a third-party tracking service that enables us to improve the way we market through the major search engines.

We may share contact information and other data with businesses controlling, controlled by, or under common control with any ACP, LLC brands. We will not share your email address or any personal financial information to third parties.

We may disclose your personal information when ACP Professional believes it is necessary to comply with any applicable law, regulation, legal process or governmental request or to protect against harm to the rights, property or safety of, our customers or the public as required or permitted by law. 

We periodically email our customer list about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, simply click the “unsubscribe” link on any promotional email you receive from us.

Other Non-Personally-Identifiable Information – The ACP Professional website may collect non-personally identifiable information during your visit, such as type of browser, operating system, domain name, or IP address. An IP address is a number that is automatically assigned to your computer whenever you’re surfing the Web. Web servers — the big computers that “serve” up Web pages — automatically identify your computer by its IP address. When you visit pages on ACP Professional’s website our servers log your IP address. We do not link IP addresses to any personally identifiable information. This means that your session will be logged, but you remain anonymous to us. IP address information is used only to improve the service of the site, and is then discarded at the end of each session on our site. ACP Professional also collects information through “referrers” and various environmental variables. A “referrer” is information the Web browser passes along to our Web server that references the URL from which you came. “Environmental variables” include, among other things, the domain from which you access the Internet, the time you accessed our website, type of Web browser and operating system or platform used, the Internet address of the website you left to visit ACP Professional, the names of the pages you visit while at our website, and the Internet address of the website you then visit. We collect all of this information to allow us to detect broad demographic trends, to provide information tailored to your interests and to enhance your experience on our website. ACP Professional may store “referrer” information for a limited period of time prior to deleting this information.

Profiling – To help us improve our website and to ensure that we make every effort to provide you with information and offers that are of interest to you, we may merge your personally-identifiable information with click-stream data and other data we have (including cookies and offline data). We will provide notice of this, as well as an opportunity to opt-out of it, at the time and place of information collection and before data is entered on our system. We may also develop a non-identifiable profile on you based on the pages within our site that you visit.

How will my telephone number be used? ACP Professional will contact you by telephone only in the event that the need arises to communicate with you directly regarding the processing of your order or inquiry. On limited occasions, we may contact you to survey your shopping experience. Telephone numbers are not shared with third parties.

How will my credit card number be used? Your credit card number and expiration are used to process your current transaction. For your security and ours, we do not store credit card information on our online server.

Updates to our policy – From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt-out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Links  – This website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of each and every website that they visit. This privacy statement applies solely to information collected when you visit our website.

Special Policy Regarding Information from Children Under 13 – This website is not targeted to children under the age of 13, and we do not knowingly request personally identifiable information from any child under the age of 13 without parental consent. When we do receive such information, we delete it as soon as we discover it and do not use it or share it with third parties.

CHOICE – ACP Professional provides the following choices regarding the use of your information:

  • You may set your browser to reject cookies and to erase cookies that have already been placed on your hard drive. However, if you do so, your ability to navigate this site will be limited.
  • You may choose not to provide us with any contact information.
  • If you would like us to manage your contact status or be removed from any of our on-line mailing lists, click here.
  • If you do not want your personal or non-personal information merged with cookies and other information, you should not use our website.
  • If you would like ACP Professional to delete any personal information you have provided, please contact us and write “Delete Personal Info” in the comments. You may request to see personally-identifiable information that we have collected about you via the Internet to update it or to have factual inaccuracies corrected by contacting us

SECURITY We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control. If you have any questions about the security at our website, you can contact us.